R1200RS + R1250RS Forum
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Brought the RS into the shop to see if a crack developing in the front fender was covered under warranty. It was not, but my insurance reopened a claim on the bike as it could be considered that the crack was from stress encountered during a MVA and that a few months back they had to do the same for some hidden body damage BMW missed during the repair.
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If the part was covered for replacement by insurance, why aren't they paying for the paint job? Obviously the original part was painted, so that should be covered under the claim.
Pain is temporary, Pride is forever!
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MVA? Sounds like zerOnetgain is saying they (insurance) did pay for it, but if he had it wouldn't be acceptable. Even if an insurance claim, you shouldn't have to sign off on subpar work. I've refused to accept shoddy work from a paint/body shop in the past. |
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Mon Apr 20, 2020 6:01 pm (Last edited: Mon Apr 20, 2020 6:06 pm)
Zitat von duccrazydave im Beitrag #4 Normally I would have, but someone else paid for it, the quality doesn’t show unless you’re looking right at it (more visible off the bike), and it’s bound to get scuffs sooner or later. It might be from having to clean and reapply clear coat, but I’ve already been deprived of the bike for over 3 months, and the shop is over 2 hours away, so to go that far to reject the work...it would have had to be a lot more noticeable to justify the fuss. Also, I’m pretty OCD and anal retentive about things. To my eye, the job isn’t worth the $650 they charged, but to most people, they’d probably would never notice the imperfections. I do know in the future I won’t go to BMW for body panel (plastic) repairs if painting is involved. I certainly will tell them the last paint shop is not acceptable based on the quality of this job and the blatant overpriced service. What this means is that if you need to replace a body part that only comes primed, you may have to just buy the part and shop for someone YOU trust to paint it. BMW justified the price by saying if I wasn’t happy with the quality, they’d have to deal with it, so they use a vendor they find trustworthy. This incident did make the service manager question if they should continue giving them work. For the price, there was no excuse for the part not being done properly before it was delivered the first time. I’m a Notary Public. RESPECT MY AUTHORITY! |
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Tue Apr 21, 2020 10:21 am (Last edited: Tue Apr 21, 2020 10:22 am)
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BMW is a leather Cheerio when it comes to warranty claims. They want to see the whole bike. They email Germany with photos and see if the company wants follow up. Looking at a single part won’t cut it. All dealers are 2+ hours away, and they don’t do the evaluation in real time. I could have gotten the original part fixed on my own for $200 out of pocket.
I’m a Notary Public. RESPECT MY AUTHORITY!
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I managed to drop a ladder on the rear body section of my 1250 (Arrgh!!). Thanks to my local dealer its going to cost me £45 ish for the unpainted part (the Black Storm Metallic painted panel from BMW is discontinued already!) and £70 to paint, which seems perfectly reasonable to me. If somebody mentioned that amount of money to paint a mudguard I'd tell 'em to 'eff off............ |
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Zitat von Steviejuk im Beitrag #8 Discontinued or not provided painted as a spare part ? On the plus side - if BMW have discontinued at least 1 current RS colour maybe ..just maybe ...we might be getting some better options ( no offence  )
Double Lupin owner
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According to BMW, discontinued. I suppose Germany now makes enough for a production run and some spares. The rest are primer only. The color-specific part numbers are there, but no longer available for order.
I’m a Notary Public. RESPECT MY AUTHORITY!
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